Shipping

Getting the protocol to your door.

We ship within the United States only. Orders leave our facility in one to two business days and arrive in three to five.

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Rates

Orders over $120
Free standard shipping. This includes every Full System order ($180) and every active subscription, regardless of order value.
Orders under $120
Flat rate of $X.XX.
Expedited
$X.XX — arrives in 2 business days after processing. Available at checkout.
Sales tax
Calculated at checkout based on your shipping address, as required by your state.

All prices and shipping charges are in U.S. dollars.

Processing and transit

  • Orders are processed within one to two business days, Monday through Friday, excluding U.S. federal holidays.
  • Orders placed after 2:00 PM CT begin processing the next business day.
  • Standard delivery arrives in three to five business days after processing.
  • Subscription orders are processed on your renewal date and follow the same timeline.
Note

Business days exclude weekends and U.S. federal holidays. An order placed Friday afternoon typically ships Monday or Tuesday.

Where we ship

  • All 50 U.S. states, plus Washington D.C.
  • Alaska and Hawaii: add 2–4 business days to standard transit.
  • We do not ship internationally at this time.
  • P.O. boxes and APO/FPO addresses: confirm whether accepted — delete this line if you ship to them.

Tracking

You'll receive a tracking link by email the moment your order ships. Carriers we use include USPS, UPS, and FedEx; the carrier is selected based on your address and service level.

Tracking can take up to 24 hours to show movement after the label is created. That's normal and doesn't mean the package is stuck.

If something goes wrong

Tracking has stalled

Weather, carrier backlogs, and holiday volume all add time. If your tracking hasn't updated in five business days, email support@maxen.com with your order number and we'll open a trace with the carrier.

Wrong, missing, or damaged

Contact us within 14 days of delivery with your order number and a photo. We'll replace it or refund it — your call. We don't ask you to ship damaged product back.

Marked delivered but not received

Check with your household and neighbors first, then confirm the address on your order. If it still hasn't turned up two business days after the delivery scan, contact us and we'll work it out with the carrier.

Address accuracy

We ship to the address entered at checkout exactly as entered. If you need to correct it, email us within two hours of ordering — once an order enters fulfillment we can't change it.

Orders returned to us as undeliverable are refunded for the product price, less any shipping cost incurred. We'll email you before reshipping.

Questions about an order in progress? Email support@maxen.com with your order number. We reply within one business day, Monday through Friday.