Refunds

Sixty days. Opened bottles included.

A time-specific system only proves itself over time. So we give you long enough to run it properly — not just long enough to try it.

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The guarantee

Window
60 days from your delivery date to request a full refund of the product price.
Condition
Opened or unopened. Finish the bottle if that's what it takes to know. That's the point of a real guarantee.
Applies to
Your first order of any single product or the Full System. Confirm whether it extends to repeat orders.
Refund method
Original payment method, within 5–10 business days of approval.
Shipping charges
Original shipping charges are refunded / non-refundable — choose one.
Return required
No return shipment required / product must be returned — choose one.

How to request a refund

  1. Email support@maxen.com with your order number and the word REFUND in the subject line.
  2. Tell us briefly what didn't work. It's optional — but it's how the next formula gets better.
  3. We confirm within one business day and process it from there.
No retention script

We don't route refund requests through a phone call, a series of counter-offers, or a downgrade funnel. You ask, we process it.

What isn't covered

  • Requests made more than 60 days after delivery.
  • Product purchased from any reseller, marketplace, or third party. We only guarantee product bought directly on maxen.com.
  • Repeat refund requests placed across multiple accounts, emails, or shipping addresses.
  • Orders beyond the first, if the guarantee is limited to first orders. Align with the guarantee scope above.

Subscriptions

Cancel anytime from your account before your next billing date and you won't be charged again. Full details are in the Subscription Terms.

Already been billed for an order that hasn't shipped? Email us within 24 hours and we'll cancel and refund it in full. Subscription orders that have already shipped fall under the 60-day guarantee above.

Cancelling an order before it ships

Email support@maxen.com as soon as possible with your order number. If the order hasn't entered fulfillment we'll cancel and refund it in full. Once it's in fulfillment, treat it as a refund request under the 60-day guarantee.

Your rights

This guarantee is offered in addition to, and does not limit, any rights you have under applicable U.S. federal and state consumer protection law.

Questions before you buy? Email support@maxen.com. We'd rather answer a question now than process a refund later.